FAQ

You can contact customer service at 1-888-483-0023 or email customerservice@wordmusic.com for concerns relating to orders. For inquiries regarding the website, please email customerservice@wordmusic.com. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Adding or removing email addresses can be done through the www.myexpresscheckout.com website.

If you forgot your password, please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com to set up a temporary password. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

It is only necessary to log in to your online store account when placing an order. You will be asked to log in to complete your order once all purchase items have been selected. When your order is complete and you wish to log out, you can click 'Log Out' or navigate away from the site.

To edit account information, go to www.myexpresscheckout.com. Account information can be updated after logging in with your online store username and password.

After you have added all items to your shopping cart, click "Checkout" to fill out your customer information. Fan accounts through the artist websites are different from the online store accounts. If you have not ordered from the online store before, you will need to set up a new account; your login and password through the website will not work here.

Click on the "Register" button on the home page of the website, enter your information and click on the "Create New Account" button. Follow the prompts to login, request a new password, and complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com if your order has not arrived within 14 business days. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

Please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com if you received the wrong product. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

Please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com if an item in your order is missing from your shipment. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

Pre-ordered items will be delivered on or around the release date.

If your item is backordered, you will receive an email containing an estimated date of arrival. Please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com if you would like to request a more exact date. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

You may cancel an order within 24 hours of placing it. You may not make changes to an order once it is sent. Contact customer service at 1-888-483-0023 or customerservice@wordmusic.com to cancel an order. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

US Domestic orders ship within 24-48 hours of purchase and take 10-14 business days for delivery. You can upgrade to expedited shipping for an additional charge. We DO NOT ship to PO Box addresses; a physical shipping address must be entered for orders to be shipped. The billing address entered must match the billing address on file for the credit card being used.

Please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com for tracking information. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

Your order will be processed and shipped within 24-48 hours from the time you place it.

Credits will appear on your account in 4-6 weeks of receiving the item.

A confirmation of purchase will be emailed to you once your order is placed. If you would like an actual invoice, you may contact customer service at 1-888-483-0023 or email customerservice@wordmusic.com. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

Tax is required only for orders shipping to: TN

Your credit card will be charged when the item(s) ships. If your item is backordered, you will not be charged until the item(s) ships.

We accept all major credit cards: American Express, Master Card, Visa, or Discover. At this time we do not accept PayPal, money orders, cash, or mail-in orders. Please note that the billing address entered must match the billing address on file for the credit card being used.

You can contact customer service at 1-888-483-0023 or email customerservice@wordmusic.com for concerns relating to orders. For inquiries regarding the website, please email customerservice@wordmusic.com. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Online orders may be returned for a refund within 60 days. Please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com to get an authorization number for your return. Credits will appear on your account in 4-6 weeks of receiving the item. We do not do exchanges; please return the item you wish to exchange and order the new item you want. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

Your order will be processed and shipped within 24-48 hours of purchase.

After you have added all items to your shopping cart, enter your code in the coupon code box and then click "Apply Coupon" to calculate your savings. Promotions and coupon codes cannot be combined.

You can place an order online using any of the following major credit cards: American Express, Master Card, Visa, or Discover. At this time we do not accept PayPal. Please note that the billing address entered must match the billing address on file for the credit card being used.

You may cancel an order within 24 hours of placing it. You may not make changes to an order once it is sent. Contact customer service at 1-888-483-0023 or customerservice@wordmusic.com to cancel an order. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

Adding or removing email addresses can be done through the www.myexpresscheckout.com website.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

If you forgot your password, please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com to set up a temporary password. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

US Domestic orders ship within 24-48 hours of purchase and take 10-14 business days for delivery. You can upgrade to expedited shipping for an additional charge. We DO NOT ship to PO Box addresses; a physical shipping address must be entered for orders to be shipped. The billing address entered must match the billing address on file for the credit card being used.

"Shipping charges are based on the contents and destination of your order. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. You do not need to enter any credit card information until the shipping method and cost have been selected.

US Domestic orders ship within 24-48 hours of purchase and take 10-14 business days for delivery. You can upgrade to expedited shipping for an additional charge. We DO NOT ship to PO Box addresses; a physical shipping address must be entered for orders to be shipped. The billing address entered must match the billing address on file for the credit card being used."

We currently only ship to the US territories and Canada. We do not offer expedited shipping to Canada. Canadian orders ship every Monday; if an order is placed on Tuesday, it will not ship until Monday.

You can contact customer service at 1-888-483-0023 or email customerservice@wordmusic.com for concerns relating to orders. For inquiries regarding the website, please email customerservice@wordmusic.com. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

Online orders may be returned for a refund within 60 days. Please contact customer service at 1-888-483-0023 or customerservice@wordmusic.com to get an authorization number for your return. Credits will appear on your account in 4-6 weeks of receiving the item. We do not do exchanges; please return the item you wish to exchange and order the new item you want. Please make sure your spam filters are set to allow emails from Word Entertainment - questions@wordmusic.com.

We accept all major credit cards: American Express, Master Card, Visa, or Discover. At this time we do not accept PayPal, money orders, cash, or mail-in orders. Please note that the billing address entered must match the billing address on file for the credit card being used.

Please check out this page How To Share Your Media and it should answer all your questions!

First off, we're sorry you are having problems signing up! By law we can only accept signups from people who are 13 years of age or older...what probably happened is that you didn't fill in the birthday field the first time you hit "submit" and this caused the site to think that you were under 13 and it locked you out. There is a 72 hour waiting period until you will be allowed to try again. Remember to put your actual birthday in the field and you should be able to sign up once the 72 hours is over. If you continue to have problems please use the "Report an Issue" link at the bottom of the page and we will help you.

You will see a link under the login box called "Request New Password" or you can request a new password by clicking here. Follow the instructions and you will be sent your new password.

You can sign up here. Take a moment and fill out your information to become a registered user of the site. You can also sign up for email alerts and text message alerts at the same time. Once you have filled out the form, hit submit, and you will be sent an email to "confirm" your account. Follow the instructions in this email and you're good to go!